Frequently Asked Questions
01. Material variants
I am interested in one of your jewels that I saw in yellow gold, can I have it in white gold?
Absolutely yes, we can make all jewelry in the three colors of gold (yellow-white-red).
02. Jewelry measurements
I purchased a piece of jewelry on your site but got the wrong size, can you replace it for me?
Yes, you can send the jewelry back to us and we will get it to you in the correct size. Find out how to make a return.
03. Personalized jewelry
I have a custom jewelry idea, can you make it for me?
We have formulated a unique service. Make the jewelry you have in mind, just the way you want it: unique, created especially for you or the people you love.
04. Online items
Are all the articles visible on the site?
We have decided to include a selection of our jewelry on the site. In our flagship stores and at authorized retailers you can find lots of other jewelry not on the site. You can find the store nearest you here.
05. Payments
06. Availability
Are all items available?
Thanks to our handcrafted workshop, we are able to quickly produce any piece of jewelry on the site. So if an item should be temporarily unavailable, we have the ability to produce it in just a few days.
07. Delivery time
08. Gift shipping
Is it possible to ship directly to another person as a gift?
Certainly. Simply enter the gift recipient’s address on the order form and indicate to us in the “Order Notes” text box that it is a gift.
09. Shipping abroad
Yes, we ship to all countries in the world. Of course, shipping times vary from country to country. To find out the timing more precisely, we suggest you email us at info@luigiquaglia.it